data communication

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Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
The Internet of Things (IoT) is connecting our world in ways that were unimaginable 10 years ago—collecting data on everything we do and using it to streamline our daily activities. In doing so, IoT is changing the way that consumers think about service. Service organizations must be prepared to support these new customer expectations to ensure continued satisfaction to strengthen and foster loyalty. Additionally, IoT is making its way into the enterprise, especially among organizations in industries like utilities, oil and gas, medical devices, manufacturing and telecommunications. Connected devices enable more efficient processes for maintenance and repair by constantly providing information on machines’ performance, environmental conditions, and possible failures. For example, a connected washing machine in a customer’s home could automatically send out an error report to the manufacturer when it experiences a failure. This is where field service management comes in.
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oracle, service cloud, service management, customer interaction, internet of things
    
Oracle Service Cloud
Published By: 8x8 Inc.     Published Date: Feb 13, 2017
The right contact center solution should integrate tightly with your CRM solution and add value to it. Your contact center software should be able to capture all email, chat and standard telephone interactions and link them to the customer records database. Not only does this ensure continuity in all your customer communications, it gives the CRM database more information to use in constructing a better picture of your customers’ behavior. So how do you choose the right contact center for your organization? Following are three examples of forward-thinking businesses that found the right answer with cloud communication technology.
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contact center, crm, telephone interactions, communications
    
8x8 Inc.
Published By: Vertica     Published Date: Jul 23, 2008
Read how Comcast, the largest cable communications company in the U.S., is using Vertica Analytic DBMS able to quickly collect and analyze data being generated by millions of network devices to ensure quality of service and accuracy of capacity planning to ensure a consistently good customer experience.
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vertica, comcast, data analysis, proliant, rdmbs, networking, telecommunications
    
Vertica
Published By: Trillium Software     Published Date: Jun 29, 2011
This white paper highlights how BT's experience of IQIP can help to inform the challenge of organizing for enterprise wide DQ, lists the key organizational structures, outlines the roles of the potential main protagonists and summarizes the main lessons learned.
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trillium software, data quality, mdm, master data management, british telecommunications, entreprise wide dq improvement program, data governance, nigel turner
    
Trillium Software
Published By: Qwest Business.     Published Date: Jan 27, 2010
Today's organizations must embrace innovation, achieve a high level of responsiveness and transform customer information and feedback into actionable results.
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qwest business, customer service, feedback, voice and data network infrastructure, telecommunication, crm) and sales force automation, converged ip network infrastructure
    
Qwest Business.
Published By: Qwest Business.     Published Date: Jan 27, 2010
Get an overview of the potential benefits of UC, including key considerations for mapping out your UC strategy.
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qwest business, unified communication, uc strategy, data and voice networking, managed ip communications, voip
    
Qwest Business.
Published By: Adobe     Published Date: Oct 08, 2019
As the lines between business-to-business (B2B) and business-to-consumer (B2C) marketing continue to blur, the B2B marketing environment looks set to change, with companies seeing more demands placed on their operations to satisfy their audiences. To stay competitive, B2B marketers must expand their existing operating models to incorporate data-driven decision-making, relationship engagement, and digital technologies that enable individualized communications.
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Adobe
Published By: IBM     Published Date: Feb 02, 2009
A comprehensive solution for leveraging data in today's financial industry. Most organizations realize that the key to success lies in how well they manage data—and the banking industry is no exception. From customer statistics to strategic plans to employee communications, financial institutions are constantly juggling endless types of information.
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ibm, information management software, leveraging data, dynamic warehousing, data management, improve customer service, real-time risk analysis, analytics capabilities, information on demand framework, ibm db2 warehouse, ibm master data management server, ibm omnifind, ibm industry data models, ibm balanced warehouses, oltp-based transactional data, enterprise applications
    
IBM
Published By: IBM     Published Date: Aug 10, 2009
For the last 15 years, most office desktop software has been purchased in a "suite," a set of office productivity applications for word processing, spreadsheets and presentation designed to offer extra value, beyond their purchase price. Other products may include an email client, a browser, a low-end data base product, a forms designer, a forms fill-in product, various publishing aids (templates for both the printed page and the web), collaboration and communication and business contact management.
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desktop, office productivity, word, spreadsheets, presentation, publishing, templates, collaboration, communication, business contact, ibm, empowering people, fill-in, soa, tco, saas, cloud, mash-ups, portal, server infrastructure
    
IBM
Published By: Proofpoint     Published Date: Apr 22, 2010
This report summarizes the findings of Proofpoint's sixth-annual email security and data loss prevention study, including surprising statistics about how large companies manage the risks associated with outbound email, blog postings, media sharing sites, social networking sites, mobile Internet-connected devices and other electronic communications streams.
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proofpoint, outbound email, data loss prevention, email security, social networking, electronic messaging, mobile email
    
Proofpoint
Published By: Cisco     Published Date: Mar 10, 2011
Fresh Direct Produce workforce is more mobile, responsive with Cisco Unified Communications. To give its employees the immediate, direct communications that the business required, Fresh Direct replaced its phone system with the Cisco® Unified Communications System. The Cisco solution supports all of the company's voice, data, and wireless communications on one secure network.
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cisco, unified communications, fresh direct produce, mobile, wireless communication, voice, data network, phone system, network, mobile workforce, secure network
    
Cisco
Published By: Cisco     Published Date: Mar 10, 2011
All-in-one video surveillance solution helps Skye Dental improve office security and deliver superior patient experience.
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cisco, business phone system, voip, video surveillance, security, voice and data communication
    
Cisco
Published By: IBM Corporation     Published Date: Jun 30, 2011
This menu interface provides a high-level overview, product demonstrations, expert interviews, and resource links for the IBM Data Center Automation solution.
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automation, launchpad, ibm, isms, ibm data center, data recovery, wireless internet, business intelligence, 802.11, wi-fi, authentication, vulnerability, san, nas, crm, erp, wireless security, wireless lan, communications software, converged networks
    
IBM Corporation
Published By: CDW     Published Date: Mar 27, 2015
IT departments must contend with an array of devices, operating systems and cellular carriers as well as new security threats. Even if IT departments can get a handle on the complex mobility landscape, the technology is so fluid that the picture is constantly changing. That means the IT staff has to devote time to learning about, procuring, deploying and supporting an array of devices. Busy IT departments now have another option for addressing these challenges: a monthly subscription package that provides a customizable web-based portal to automate mobile device procurement, expense management and support.
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mobile, data, communication, tablet, smartphone, device, enterprise, tools, efficiency, wireless, enterprise applications
    
CDW
Published By: Plantronics     Published Date: Oct 18, 2013
In the business world, the convergence of voice and data – as well as video and mobility – has evolved into unified communications, an enabler that is difficult to pigeonhole. Encompassing voice, data, video, mobility, and more, it can be located on site or it can be delivered/hosted from the “cloud”. Most important, UC ensures that information is available and people are reachable anytime, anywhere on almost any device of their choosing.
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plantronics, uc solutions, end-users, communication integration, communication tools, collaborative processes, telecommuters, successful implementations, customer service, uc implementations, dimension data, international systems integrator, communication strategy, enhancing user productivity, strategic competencies, user-focus solutions, end-user acceptance, savvy integrators, it management, wireless
    
Plantronics
Published By: RMG Networks     Published Date: May 08, 2014
Download to learn how large scale enterprises can improve quality, efficiency, productivity, and time from raw material to the point of purchase.
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rmg networks, large scale enterprises, historical performance tracking, productivity data, visual communications, enterprise video, real time data, knowledge management, enterprise applications
    
RMG Networks
Published By: xMatters     Published Date: Jan 26, 2015
Unsanctioned apps have become the norm, even in large enterprises with tight IT oversight. But when it comes to IT communication solutions, which frequently involve sensitive data, you simply cannot compromise. Read The 2015 IT Communications Buyers Guide and learn why you cannot afford to settle for a non-proven IT communications solution. This report details exactly what to look for, and also look out for, in an enterprise-grade vendor. Dive deep into topics such as: • Security and compliance • Enterprise specific capabilities • What constitutes a real mobile solution • Selecting a trustworthy partner • Breadth and depth of integrations • Global support • And much more...
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security, compliance, enterprise, mobile solution, networking
    
xMatters
Published By: IBM     Published Date: Mar 10, 2015
This white paper reviews the finding of recent Heavy Reading research into wireless CSP attitudes to and plans for driving customer loyalty through control of network service quality
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ibm, customer data, customer service, customer loyalty, communications, service providers, big data, customer satisfaction, telecom
    
IBM
Published By: HP     Published Date: Dec 04, 2012
By combining communications tools such as instant messaging, presence, telephony, unified messaging, video conferencing, data sharing, and email, the technology known as unified communications (UC) lets your employees communicate and collaborate,
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communications, video conferencing, collaborate, unified messaging, decisions, benefit, unify, networking, platforms, business technology
    
HP
Published By: Vision Critical     Published Date: Jun 23, 2009
When new ideas and market opportunities arise, Vodafone New Zealand's goes directly to customers for their feedback. The company has 30,000 New Zealanders on their community panel, Vodafone Voice. With rapid results and actionable insights, the panel is able to provide Vodafone Executives timely answers to make informed decisions that maintain brand relevance for customers. Vodafone relies on the panel to assist in making decisions around which products, services or offerings are worth pursuing.
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vodafone, online community, customer voice, customer data, crm, cost savings, vision critical, marketing research, market research, feedback, trial, customer, brand tracking, longitudinal studies, testimonials, advertising, testing, communication, community, branding
    
Vision Critical
Published By: Vision Critical     Published Date: Jun 23, 2009
When times get tough, people re examine old habits and brand loyalties. Consumers are more conscious about spending their hard earned money and their tastes shift dramatically as they cut back. Virgin Mobile USA was able to see exactly how their consumers were changing during the economic downturn by surveying their online community of customers. The panel brings together hundreds of customers to interact with the organization on a variety of issues. The results were so interesting that both Forbes Magazine and the Chicago Tribune wrote an article about the findings.
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virgin, mobile, online community, customer voice, customer data, crm, cost savings, vision critical, marketing research, market research, feedback, trial, customer, brand tracking, longitudinal studies, testimonials, advertising, communication, testing, community
    
Vision Critical
Published By: Vision Critical     Published Date: Jun 23, 2009
Kodak's community-which boasts over 2,600 members to date-has been effective in combining quantitative and qualitative research initiatives, resulting in a more comprehensive understanding of consumer behavior, trends, and demand, which the company continues to use to its advantage. In addition to evaluating existing products and marketing initiatives, it has helped to identify new product and marketing opportunities through analysis of how members shop.
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kodak, online community, customer voice, customer data, crm, cost savings, vision critical, marketing research, market research, feedback, trial, customer, brand tracking, longitudinal studies, testimonials, advertising, communication, testing, community, branding
    
Vision Critical
Published By: Vision Critical     Published Date: Jun 23, 2009
Roxy, global designer, producer and distributor of clothing and accessories, needed a way to connect with teenage girls on an ongoing basis to help produce, design and advertise their clothes.  Roxy decided to find style mavens – girls who are the trend setters among their peers – and instead of doing ad-hoc focus groups of 20-30, they created an online community of over 900 girls.
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roxy, online community, customer voice, customer data, crm, cost savings, vision critical, marketing research, market research, feedback, trial, customer, brand tracking, longitudinal studies, testimonials, advertising, communication, testing, community, style squad
    
Vision Critical
Published By: DataDirect Technologies     Published Date: Mar 17, 2009
Connecting to a database requires a number of independent layers. The application needs to incorporate software that establishes the connection and calls to the database. A database connectivity layer needs to be in place to help manage security, communications, and data flow with the database. The database has a set of interfaces that help translate the client requests into actions within the database engine. And with the advent of .NET, the costs of managed versus non-managed code must also be considered.
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.net, data direct, microsoft .net architecture, scaling, effective architectural design, virtual machine, intermediate language, component object model, com, windows operating system, com-based code, cpu utilization, optimize database connectivity, software development
    
DataDirect Technologies
Published By: QuinStreet     Published Date: Feb 09, 2009
Between cost savings and the efficiency of a converged voice-data network, VoIP presents an attractive case for shoring up business communications expenses in a down economy.The VoIP value proposition is so strong that industry analysts are anticipating continued growth in IP telephony through 2009.
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quinstreet, voip, voice-data network, business communications, recession, enterprise applications
    
QuinStreet
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