customer service

Results 351 - 375 of 1459Sort Results By: Published Date | Title | Company Name
Published By: Avaya     Published Date: Dec 18, 2013
Seven Trends Driving Effectiveness in the Contact Center
Tags : 
avaya, contact center, mobile, social media, customer service, cem, customer experience management, it management
    
Avaya
Published By: Avaya     Published Date: Dec 18, 2013
The new mobile mantra for business: Cost-effectively boost productivity and the bottom line with secure access to enterprise grade telephony and collaboration.
Tags : 
avaya, mobile, mobility, customer service, remote workforce, mobile mantra, it management, wireless
    
Avaya
Published By: Avaya     Published Date: Dec 18, 2013
Contact Center Consumer Preference eBook
Tags : 
avaya, ebook, consumer interaction, customer. customer service, cem, performance management, it management
    
Avaya
Published By: Citrix Systems     Published Date: Jul 25, 2016
NetScaler MobileStream™ technology from Citrix enables enterprises to do more than simply get by when it comes to the performance and security of mobile workspaces. Building on the gains derived from the core set of NetScaler functionality, NetScaler MobileStream combines a suite of multi-layer optimizations purpose-built to accelerate mobile service delivery with an essential collection of secure access and threat protection capabilities for mobile computing. The result is a unified solution that not only provides the peace of mind IT needs but also delivers the exceptional mobile experience your employees, customers and partners deserve. Put another way, the result with NetScaler MobileStream is a dramatic improvement in mobile service performance and protection that makes Citrix NetScaler® the world’s fastest and most secure delivery platform for mobile workspaces.
Tags : 
    
Citrix Systems
Published By: Kofax     Published Date: Sep 08, 2011
This whitepaper will review how business processes are more efficient in an electronic data environment. Enterprise Capture enables customer service improvement, cost cutting, and compliance for financial institutions such as Flagstar and Randolph Brooks Federal Credit Union (RBFCU).
Tags : 
kofax ktm, transformation modules, capture, vrs, scan to process, enterprise capture, customer-centric, automated document classification, metadata extraction, new account applications, mfps, loan and mortgage processing, sap, funds processing, credit card application processing, swift format, icr, ocr, omr, automatically index
    
Kofax
Published By: LogMeIn     Published Date: Mar 01, 2012
This guide will identify some key ways to keep the Service Desk human and ensure that customer service stays at the front and centre of everything that the Service Desk does.
Tags : 
customer service, customer support, technical support, service support, service desk, technology
    
LogMeIn
Published By: LogMeIn     Published Date: Mar 01, 2012
Uncover the top eight reasons why you should upgrade your remote support. Don't let customer service fall by the wayside, upgrade to a state-of-the-art solution now!
Tags : 
remote support, customer support, technical support, technology, it support, customer satisfaction
    
LogMeIn
Published By: LogMeIn     Published Date: Mar 01, 2012
Traditional remote access and meeting tools were not designed as remote support tools for helpdesks and IT professionals. LogMeIn consults daily with helpdesk and operations managers and here's what we've learned are the top five hidden costs of using legacy tools to provide remote support.
Tags : 
support tools, customer support, technical support, technology, it support, service desk, help desk
    
LogMeIn
Published By: LogMeIn     Published Date: Mar 01, 2012
Now may be the time to reevaluate your remote support to add new capabilities, increase efficiency and consolidate support tools. What do you stand to gain by switching your remote support tool?
Tags : 
customer support, support tool, remote support, remote support tool, customer service, customer satisfaction, technical support, technology, it support
    
LogMeIn
Published By: LogMeIn     Published Date: May 15, 2012
The way in which consumers communicate is evolving; they are rapidly adopting communities, web self-service and social media for both personal and business interactions. Customer support organizations must adapt their strategies in order to provide effective online tools to engage with the customer on the customer's terms.
Tags : 
logmein, marketing, customer service, customer satisfation, customer feedback
    
LogMeIn
Published By: LogMeIn     Published Date: May 15, 2012
Having effective agents and happy customers can increase customer retention and the bottom line. New research by analyst firm Ovum and LogMeIn shows that the metrics associated with measuring the success of the customer service and support desk are changing. And it is essential for organizations to invest in the infrastructure that will prepare them for future success.
Tags : 
logmein, marketing, customer service, customer experience, customer feedback
    
LogMeIn
Published By: Data Stax     Published Date: Oct 14, 2016
Financial services companies engage with customers across multiple channels and across a range of financial products. This wealth of customer information is often stored in isolated data silos. Building a 360° view of the customer can directly impact customer experience and help banks grow customer retention, upsell products and provide compelling interactions. This paper examines the challenges these institutions face when creating a 360° view of every customer interaction, what database requirements the lines of business should look into, and use cases to benefit from by leveraging DataStax Enterprise, the database platform purpose built to power cloud applications.
Tags : 
datastax, netflix, mint bills, digital, personalization
    
Data Stax
Published By: hybris software     Published Date: Aug 01, 2012
Industry leaders are engaging in multichannel integration for some very good reasons. More effective cross-channel strategies lead to more satisfied consumers as well as more efficient, more profitable retail operations. In fact, as the survey indicates, consumers expect integrated multichannel experience from their favorite brands.
Tags : 
multichannel, retailing, multichannel retailing, technology considerations, hybris, pos, point of sale, print, mobile, call center, social media, website, integrated multichannel experience, cross-channel strategies, synergy, buy online, immediacy, convenience, cost savings, aisle kiosks
    
hybris software
Published By: SAP     Published Date: Nov 29, 2012
How are you perceived by your customers? In this age, on social media, your buyers are posting their opinions about your products and services. To better serve them, build your brand, and protect your position. How do you listen and understand?
Tags : 
sap, analytics, social media, customer experience, customer perception, brand positioning, brand equity, business technology
    
SAP
Published By: SAP     Published Date: Nov 29, 2012
"Customer centric" is a term we can all be familiar with and with good reason: Customers buy products and contract for services ass well as contribute on social media and blog sites sharing information on your products. How can we analyze this info?
Tags : 
analytics, sap, social media, customer centric, analytics technology, business technology
    
SAP
Published By: Genesys     Published Date: Jan 24, 2013
This whitepaper discusses a deeper logic to multichannel communication - addressing the needs of today’s media-savvy customer with your company’s need for an integrated strategy of core beliefs and a foundation to grow on.
Tags : 
customer service, collaboration, multi-channel communication, genesys, core beliefs, media-savvy customer, knowledge management, enterprise applications, business technology, telecom
    
Genesys
Published By: Genesys     Published Date: Mar 01, 2013
webRTC will change real-time communication and revolutionize the future of customer service.
Tags : 
genesys, free live event, custom service, march 14th, google chrome for business, business technology
    
Genesys
Published By: Genesys     Published Date: Apr 25, 2013
In this paper, we’ll look at how investing in the right contact center solution can help transform your enterprise and enhance your business outlook.
Tags : 
contact center, customer service, contact center technology, process optimization, performance, change management
    
Genesys
Published By: Genesys     Published Date: Apr 25, 2013
Adopting a proactive approach to customer service has the potential to attract customers rather than losing them, to drive growth and innovation instead of hindering both.
Tags : 
customer service, cast study, change mangement, service, oriented, relationship management, customer interaction
    
Genesys
Published By: Genesys     Published Date: Apr 25, 2013
This whitepaper discusses a deeper logic to multi-channel communication - addressing the needs of today’s media-savvy customer with your company’s need for an integrated strategy of core beliefs and a foundation to grow on.
Tags : 
customer service, collaboration, multi-channel communication, genesys, core beliefs, media-savvy customer
    
Genesys
Published By: Genesys     Published Date: May 14, 2013
Today, the gap between a customer’s expecta-tions and the service they receive is huge. Customers are increasingly knowledgeable about the products they use, and demand value-added, personalized customer service in real-time, using voice, text-based media types like email and chat, and social media.
Tags : 
genesys, customer service, social media, personalized customer service, text-based media, people management
    
Genesys
Published By: Genesys     Published Date: Jun 10, 2013
SIP-based contact centers provide a roadmap to sophisticated features without the complexity and expense of traditional proprietary ACDs.
Tags : 
session initiation protocol, sip, acd automatic call distribution, contact centers, voice, technology, customer service, solution, networking, it management, enterprise applications, business technology
    
Genesys
Published By: Genesys     Published Date: Jun 11, 2013
Delivering exceptional multichannel customer service takes a coordinated effort across four dimensions — strategy, process, technology and people management.
Tags : 
value-added, customer service, media, voice, strategy, multichannel, people management, process, technology, networking, knowledge management, data management, business technology
    
Genesys
Published By: Genesys     Published Date: Jun 20, 2013
The right contact center is a business advantage, because delivering exceptional service to your customers improves their satisfaction and loyalty, and results in increased revenues. The right contact center can also reduce TCO by reducing the need for IT support and replacing inflexible voice-only ACDs that have become expensive to maintain across one or many sites.
Tags : 
contact centers, customer service, solution, technical, technology, drive business, voice, strategy, knowledge management, enterprise applications, business technology, data center
    
Genesys
Published By: Teradata     Published Date: Jun 14, 2013
This paper explains how customer relationships can be threatened by lack of insight into their behaviors and preferences and how financial services organizations can use data analytics and customer-centric marketing to improve these relationships and drive business.
Tags : 
customer data analytics, data driven marketing, customer relationships, customer centric marketing
    
Teradata
Start   Previous    8 9 10 11 12 13 14 15 16 17 18 19 20 21 22    Next    End
Search Research Library      

Add Research

Get your company's research in the hands of targeted business professionals.

“I am the Inspector Morse of IT journalism. I haven't a clue. D'oh” - Mike Magee