customer first

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Published By: Schneider Electric     Published Date: Jan 26, 2018
Part 2 in our Partnering with Certainty Webinar Series, "Customer Demands at the Edge." In our last webinar, we discussed how trends & technologies like IoT and its many applications have helped drive an Always On, Always Connected mentality that has completely evolved customer experience standards. These demands are driving a need for resiliency in local edge environments, meaning compute & storage capacity is now coming back on premise for many applications – especially in industries like Healthcare, Retail, Finance, and Education. In other words, this highly distributed access layer is now becoming a compute layer – one that is mission-critical to delivering a flawless (or at least acceptable) customer experience. These environments are often make-shift wiring closets (janitor’s closets, back rooms, etc.) with no dedicated IT staff per each location. More than ever before, Healthcare, Retail, Finance, and Education customers are turning to solution providers to be that “dedicated IT staff” to find and fix problems before they start, so that the customer (or patient, or student) experience they’re working to provide remains a good one. APC by Schneider Electric has: Connected Products making it easy to remotely monitor your customers’ environments Including our NEW Smart-UPS with APC SmartConnect – the industry’s first cloud-connected UPS! A Managed Service Program to help you develop & monetize power as a managed service Fill out your information and click "Register" to watch part 2 of our Partnering with Certainty Webinar Series, “Customer Demands at the Edge: Fix My Problem Before it Starts.” This webinar originally aired on October 19th, 2017.
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Schneider Electric
Published By: blueconic     Published Date: Oct 14, 2014
Download this whitepaper to learn how your enterprise can leverage a powerful new technology to learn about each prospect from the first click on a website or ‘Like’ on a social media page.
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blueconic, marketing, customer engagement, social media marketing, internet marketing, consumer behavior, market research, crm, crm strategy, profiling, real time engagement tracking
    
blueconic
Published By: Okta     Published Date: Jul 19, 2016
Within 6 months of starting to use Okta, customers on average will connect more than 10 applications for single sign-on. Once single-sign-on is tackled, cloud-first IT organizations can start to tackle the next set of problems. These next challenges are all about how you manage identities across all connected systems, how to determine who has access to what, and how you maintain control over user access. Some of the largest organizations in the world spend millions of dollars building out complex workflow systems to manage these processes. Even then, they depend heavily on manual work to actually get the job done. With Okta, there is a better way to do this, and it’s accessible to organizations of all sizes. Okta Provisioning gives you a foundation for cloud-first IT that brings sanity to your IT processes and enables you to encourage business groups to keep adopting more applications and users to bring the devices of their choice to work. App management, mobility management, and authe
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best practices, business optimization, business management, productivity, cloud services, mobile, identity, idaas, iam, identity lifecycle management, mobile, provisioning, active directory, security, cloud applications.
    
Okta
Published By: Sprinklr     Published Date: Jan 05, 2018
In The Customer-First Future of Customer Care Whitepaper, Sprinklr partners with leading customer care executives to discuss the role of people, process, and technology in driving change.
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customer care, customer-first, whitepaper, study, customer service, executives, driving change
    
Sprinklr
Published By: Pure Storage     Published Date: Jul 18, 2017
OTS' experiences with all-flash technology mirror what many customers have experienced over the past several years. Hesitatingly optimistic, OTS deployed its first AFA in a limited environment to prove the system out, and when it performed and/or exceeded the company's expectations, it quickly started moving more workloads to it over time. Like OTS, many customers do not immediately retire their legacy storage, but in moving the more demanding workloads off of their existing environments, they provide better application performance both for those applications on the AFA and for those that stay on the legacy storage. And like OTS, the majority of AFA customers have in the past year in particular come to the conclusion that all-flash technology is the future of primary storage for performance, reliability, ease of management and expansion, and economic (as measured by total cost of ownership) reasons.
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external storage systems, flash arrays, scale-up, scale-out, managing it infrastructure, data center, idc, market intelligence
    
Pure Storage
Published By: Pure Storage     Published Date: Jul 26, 2017
OTS' experiences with all-flash technology mirror what many customers have experienced over the past several years. Hesitatingly optimistic, OTS deployed its first AFA in a limited environment to prove the system out, and when it performed and/or exceeded the company's expectations, it quickly started moving more workloads to it over time. Like OTS, many customers do not immediately retire their legacy storage, but in moving the more demanding workloads off of their existing environments, they provide better application performance both for those applications on the AFA and for those that stay on the legacy storage. And like OTS, the majority of AFA customers have in the past year in particular come to the conclusion that all-flash technology is the future of primary storage for performance, reliability, ease of management and expansion, and economic (as measured by total cost of ownership) reasons.
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external storage systems, flash arrays, scale-up, scale-out, managing it infrastructure, data center, idc, market intelligence
    
Pure Storage
Published By: Dun & Bradstreet     Published Date: Nov 13, 2017
You’re on the hook for more than just moving prospects through the funnel and delivering leads to sales. You’re responsible for managing the customer relationship. But how does it feel to the customer when that transition takes place? All too often, the first contact with sales feels like starting the conversation over again. And for customers who have already invested time and energy learning about a company and their products, this can be a jarring experience. Great composers use consistent melodic themes over the course of a piece. As marketers, it is our responsibility to ensure there is harmony and consistency over the full lifecycle of the customer relationship. But linking the conversations that marketing and sales have with prospects depends on your ability (and willingness) to share insights that are born from data.
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data, sales, marketing, relationship management, suppliers, customers, finance, compliance
    
Dun & Bradstreet
Published By: Gelato     Published Date: Jul 02, 2018
Operating across multiple countries is complex, as is shipping printed material. When our customers shared their stories with us, we knew we needed to act. In April 2017, Gelato entered each BRIC country. By establishing legal entities and print partners within Brazil, Russia, India, and China, Gelato gives customers an easy way to get printed material to colleagues and customers within those borders. The specific considerations in each BRIC country are numerous and often cumbersome. And who better to share insights on the state of local printing than the Gelato country managers on the ground? This ebook is for global enterprises than need to get prints in the BRIC countries, for those that are considering starting up sales and marketing operations in the regions for the first time, and also for domestic businesses that simply want to improve their local print processes.
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Gelato
Published By: Gelato     Published Date: Jul 02, 2018
How far does your marketing material travel before your it gets into your customers’ hands? Or even your colleagues’? What if it could have reached the moon first? That was the case for the annual posters sent by Hydro Extruded Solutions. With Gelato total shipping distances were easily cut 72%. Gelato presented a faster, greener, and smarter way to print and distribute their message — one more step confirming Hydro’s commitment to sustainability. Download this info-graphic to learn more.
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Gelato
Published By: IBM     Published Date: Jul 12, 2016
Informative infographic featuring case management and data capture solutions to put the customer experience first.
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ibm, ecm, data analytics, analytics, big data, customer experience, knowledge management, enterprise applications, data management, data center
    
IBM
Published By: IBM     Published Date: Oct 18, 2016
Informative infographic featuring case management and data capture solutions to put the customer experience first.
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ibm, ecm, data analytics, analytics, big data, customer experience, knowledge management, enterprise applications, data management, data center
    
IBM
Published By: KPMG     Published Date: Jul 10, 2018
Robotic process automation (RPA) promises huge gains for business services, including lower costs, better market insight and an improved customer experience. But implementing RPA requires a clear plan of action. Download this guide to: • understand the different types of automation • rethink myths around automation that could be holding you back • plan the first 100 days of your RPA journey • understand how to manage change as you integrate ‘bots’ into your workforce • get key insights from more than 50 automation projects worldwide.
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KPMG
Published By: KPMG     Published Date: Jul 11, 2018
New technology is driving consumer expectations to new heights. Businesses that understand the value of customer experience (CX) excellence stand to capture significant revenue from this trend. Read this report to find out: • what’s really going on inside the mind of the customer • how first-movers are using new technologies to transform customer experience • what the six pillars of customer experience are and how to master them • why internal and external connectedness is an essential component of CX excellence Download the report now
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KPMG
Published By: SunGard     Published Date: Aug 14, 2012
When considering business continuity and disaster recovery (BC/DR), a failed recovery means discontinued business. having systems inoperable and people unavailable for a matter of days or even hours can be disastrous in terms of lost revenue, customer dissatisfaction, and negative press. it is therefore critical to understand the root-causes behind why recoveries fail the first place.
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sungard, failed, recoveries, business, disaster, bc/dr, recovery, discontinued
    
SunGard
Published By: Genesys     Published Date: Jan 24, 2013
This whitepaper discusses a deeper logic to multichannel communication - addressing the needs of today’s media-savvy customer with your company’s need for an integrated strategy of core beliefs and a foundation to grow on.
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customer service, collaboration, multi-channel communication, genesys, core beliefs, media-savvy customer, knowledge management, enterprise applications, business technology, telecom
    
Genesys
Published By: Genesys     Published Date: Apr 25, 2013
This whitepaper discusses a deeper logic to multi-channel communication - addressing the needs of today’s media-savvy customer with your company’s need for an integrated strategy of core beliefs and a foundation to grow on.
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customer service, collaboration, multi-channel communication, genesys, core beliefs, media-savvy customer
    
Genesys
Published By: Salesforce.com     Published Date: Jul 02, 2014
The most successful community banks are using advanced customer relations management (CRM) and collaboration technology to mitigate risks and maximize opportunities. Are you ready to take the first step towards a more profitable future? Download this white paper to learn how.
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salesforce.com, community banks, customer relations management, crm, collaboration technology, mitigate risks, maximize opportunities, knowledge management, enterprise applications
    
Salesforce.com
Published By: KANA®, A Verint® Company     Published Date: Aug 07, 2014
Providing better products at a better price isn’t always enough to attract and retain customers. The only way to truly stand out is to provide outstanding customer service. But, simply answering a customer’s phone call on the first ring or resolving an issue doesn’t qualify as outstanding customer service anymore.
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customer service, self-service, loyalty, customers, web
    
KANA®, A Verint® Company
Published By: Okta     Published Date: Jul 25, 2016
Within 6 months of starting to use Okta, customers on average will connect more than 10 applications for single sign-on. Once single-sign-on is tackled, cloud-first IT organizations can start to tackle the next set of problems. These next challenges are all about how you manage identities across all connected systems, how to determine who has access to what, and how you maintain control over user access. Some of the largest organizations in the world spend millions of dollars building out complex workflow systems to manage these processes. Even then, they depend heavily on manual work to actually get the job done. With Okta, there is a better way to do this, and it’s accessible to organizations of all sizes. Okta Provisioning gives you a foundation for cloud-first IT that brings sanity to your IT processes and enables you to encourage business groups to keep adopting more applications and users to bring the devices of their choice to work. App management, mobility management, and authe
Tags : 
identity, idaas, iam, identity lifecycle management, mobile, provisioning, active directory, security, cloud applications, business technology
    
Okta
Published By: Rosetta Stone     Published Date: Feb 09, 2017
Making your talent global-ready is key to your organization's future. A big part of global readiness lies in language and cultural skills. Knowledge of another language and culture builds bridges to customers and colleagues, and studies show that the ability to connect delivers measurable business impact. Building effective language and cultural learning programs is not difficult, but first HR must uncover the need - which often remains hidden from plain view.
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Rosetta Stone
Published By: Sprinklr     Published Date: Feb 28, 2018
"In 2017, brands spent 98% of their time and resources trying to find customers, and only 2% actually taking care of their customers. In a world where customers are connected, empowered, and in control, brands need to rethink what’s important. Customer care, once the begrudged “cost center,” is becoming a top priority. In this whitepaper, Sprinklr partners with leading customer care executives to discuss the role of people, process, and technology in driving change."
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customer care, customer-first, customer-first future of customer care, whitepaper, study, customer service, executives, driving change, sprinklr
    
Sprinklr
Published By: IBM     Published Date: Jul 14, 2017
Today’s CMO is responsible for selling experiences, not just products. Two-thirds of our respondents regard developing deeper, richer customer experiences as their top marketing priority. Learn how Torchbearer CMOs are meeting these expectations and expanding their roles by putting the entire customer journey first.
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technology advances, convergence, personalized customer experience, customer interaction, predictive analysis
    
IBM
Published By: IBM     Published Date: Jul 14, 2017
Today’s CMO is responsible for selling experiences, not just products. Two-thirds of our respondents regard developing deeper, richer customer experiences as their top marketing priority. Learn how Torchbearer CMOs are meeting these expectations and expanding their roles by putting the entire customer journey first.
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cloud computing, mobile solutions, convergence, technology advances, predictive analysis, business value
    
IBM
Published By: OracleSMB     Published Date: Jan 04, 2018
Customer loyalty matters. Loyal customers spend more, advocate more, and are the first to try new products or services. But how do you build a loyal customer base that drives profitable sales? The answer is a loyalty program that provides the data needed to support individualized experiences and show appreciation. And this is where technology can help. Move beyond paper punch cards and emails with personalized greetings. Quickly create an effective loyalty program that keeps your customers coming back for more.
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OracleSMB
Published By: LogMeIn     Published Date: Feb 27, 2018
Most customer engagement solutions on the market require complex data analysis and months of implementation before you start seeing results. But Bold360 ai uses Natural Language Understanding to start learning your customers’ needs from the very first interaction. Its smart routing capability directs customers to the best resource available, and captures data in an intuitive dashboard. Start seeing results now with Bold360 ai.
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bold360, engagement, customer, market, data, analysis
    
LogMeIn
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