customer centricity

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Published By: Customer Insight Group     Published Date: Oct 22, 2010
Customer-centricity entails a company understanding individual customer needs and improving the customer experience thereby creating sustainable and profitable customer relationships impermeable by competitors.
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customer insight group, customer centricity, loyalty
    
Customer Insight Group
Published By: Verint     Published Date: Jul 12, 2013
Emerging Technologies in Retail Banking: The Long Journey to Customer Centricity.
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verint, retail banking, customer centricity, branch banking, north american fis
    
Verint
Published By: KPMG     Published Date: May 08, 2018
Many retailers have responded with a largely outdated omnichannel approach, focusing on integrating the physical and digital channels they use to interact with customers, when the problem is actually inside the business. Today's customers will remain loyal only if a brand offers them transparency and superior quality products while actively engaging with them to build a relationship they value. Meeting those needs has nothing to do with offering another physical, digital, or mobile channel and everything to do with running the business in a way that is customer-first and customer-centric.
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KPMG
Published By: IBM     Published Date: Jan 19, 2017
Watch this video to learn how IBM Datacap and Box enable better customer centricity through the capture of data across mobile devices, scanners, email, fax and files. This solution works with Box to store documents in the cloud.
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ibm, analytics, data, ibm box, customer centricity, ibm datacap, enterprise applications, business technology
    
IBM
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