client experience

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Published By: Infosys     Published Date: May 21, 2018
Customers buy products in return for money. But at the heart of our client's vision was another exchange, which was perhaps even more fundamental. Customers would give their time and attention - and in return they wanted an experience that meets their needs, what is often referred to as 'return on engagement' But how can you offer a suitable experience when you don't know enough about the customer? Our client had gathered data, but it was siloed - and there was a big disconnect between the physical and digital operations of the business. The two were not integrated, making it difficult to build a picture of the customers' widely varying needs. This was also a global business with different approaches for different markets, leading to further inefficiencies and silos. It was time to consolidate, standardize, and to really get to know the customer.
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crm, product, exchange, customers, engagement
    
Infosys
Published By: Jelecos     Published Date: Aug 02, 2018
We work with our clients on a foundation of steps to make your Windows workload migration of Windows Servers, SQL, .Net applications and Sharepoint to AWS smooth and successful. Relying on an experienced partner means that you can have confidence to get started with AWS, and Management and Optimization to help your business thrive.
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Jelecos
Published By: Apstra     Published Date: Feb 21, 2019
The enterprise data center has undergone several major shifts since the introduction of computing as a business resource. Data centers have evolved from mainframes to client/server to virtual servers, and then to being “software defned,” and fnally to their current state of disaggregation. Today, we sit on the precipice of the next major data center transition—the evolution to an intent-based data center (IBDC) (Exhibit 1). Each transition saw the cost of computing decrease and the importance of the network increase, and each enabled organizations to boost the efciency of their data center operations and improve asset utilization—ultimately leading to a better experience for users
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ibn, ibdc, data center infrastructure
    
Apstra
Published By: Oracle     Published Date: Jan 06, 2016
Using survey data and the reallife experiences of our own retail clients, Oracle Retail illustrates in this report exactly how retailers can take advantage of Omnichannel technology to provide a customer experience that will satisfy the needs of today’s U.S. Commerce Anywhere consumer.
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Oracle
Published By: Oracle     Published Date: Oct 22, 2015
Using survey data and the reallife experiences of our own retail clients, Oracle Retail illustrates in this report exactly how retailers can take advantage of Omnichannel technology to provide a customer experience that will satisfy the needs of today’s U.S. Commerce Anywhere consumer.
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oracle, retail, us consumer, retail clients, omnichannel
    
Oracle
Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
This document defines Oracle’s Customer Experience (CX) Value Equation as the strategic method to identify and measure the value of organizational CX. This model was originally documented in “CX Metrics and KPIs – September 2012.” It has received wide support, and has been the #1 searched hit and downloaded CX KPI document for 3+ years – a significant achievement in this industry – in an era where concepts are replaced daily with the latest, greatest fad. Since the original publication, I have received significant feedback that has been overwhelmingly positive, but with a request to comment on additional topics – most notably: brand impact, shared services, and Oracle’s Road to Modern. This updated paper leverages the original work, adds information around these additional topics and incorporates our continued client experience.
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oracle, service cloud, service management, customer interaction
    
Oracle Service Cloud
Published By: Equinix     Published Date: Mar 26, 2015
The client had an extensive global multiprotocol label switching (MPLS) network with over 30 Gbps of bandwidth. However, the client was experiencing bandwidth growth of >30% compound annual growth rate (CAGR) and foresaw increasing demands for multi-media applications, data center to data center traffic, and cloud solution usage to support its business units and global workforce. It became crucial for the client to re-architect their current network to support growth and provide a globally consistent user experience at lower cost. With 40% of their WAN traffic being http internet traffic, they needed regional internet service provider (ISP) breakouts. The client needed a lower cost/MB high capacity WAN backbone for better application performance and cloud optimization. Their network needed to be scalable to poise them for anticipated growth and offer improved site connectivity options.
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bandwidth growth, multi-media applications, data center, cloud solution, internet service provider, cloud optimization, enterprise applications
    
Equinix
Published By: Avaya     Published Date: Jan 04, 2017
Are your people and customers fully engaging with each other? That’s the question many small and midsize businesses are trying to answer. Employees are scattered. So are clients. Today’s office can be a kitchen counter or an airline seat. Customers demand excellent experiences regardless of device. Mobile devices reign supreme. The workforce and your customers are global — and moving at a relentless pace. With Avaya IP Office, everyone will now be engaged with a complete, across-the-board solution that brings it all together. Read this paper to learn how Avaya IP Office will help give your business a competitive edge.
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avaya, customer engagement, team engagement, avaya ip office, unified communications, contact center, collaboration, midsize business solutions, business technology, telecom
    
Avaya
Published By: CrowdStrike     Published Date: May 21, 2019
Stories from the front lines of Incident Response in 2018 and insights that matter for 2019 Threat actors are continuously adopting new means to achieve their objectives. Drawn from real-life client engagements, the annual CrowdStrike Cyber Intrusion Services Casebook 2018 provides valuable insights into ever-evolving attacker tactics, techniques and procedures (TTPs). The CrowdStrike Cyber Intrusion Services Casebook, 2018 provides expert, real-world analysis and practical guidance that can further your organization’s progress toward that goal. It also describes the strategies the CrowdStrike Services team used to quickly investigate, identify and effectively remove dangerous threats from victims’ networks. Download the Cyber Intrusion Casebook to learn: • The emerging trends observed in attack behaviors, including the tactics threat actors use to gain entry and maintain a foothold in targeted environments • Key takeaways — based on the CrowdStrike Services team’s extensive experience
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CrowdStrike
Published By: SAS     Published Date: Apr 25, 2017
Whether you call them customers, clients, patrons, guests or patients, customers are your organization’s most important asset. And that means customer loyalty should be among your top priorities. No matter when or where the customer journey begins – from websites and online chat to physical locations and call centers – customers expect you to provide a unique and personal experience. How can you use data and analytics to recognize your best customers across channels and know exactly where they are in their customer journey? Keep reading to find out.
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SAS
Published By: RingCentral     Published Date: May 14, 2013
Amerivest Realty - real estate in Naples, Florida; Is a full service brokerage firm that provides clients with a quality home-buying experience. Amerivest represents hundreds with quality homes, condos, and investment properties. By providing associates with a full suite of technology enabling them to do their jobs more efficiently, Amerivest serves clients on an elite level. Read this case study to learn why they turned to RingCentral when they were looking to expand their presence in new areas with a new telephone system.
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case study, ringcentral, telephone system, service clients, business telephone systems
    
RingCentral
Published By: IBM     Published Date: Apr 18, 2018
How IBM can help As one of the world’s leading research organizations, and one of the world’s top contributors to open source projects, IBM is committed to fostering the collaborative effort required to transform how people, governments and businesses transact and interact. IBM provides clients the blockchain technology fabric, consulting and systems integration capabilities to design and rapidly adopt distributed ledgers, digital identity and blockchain solutions. IBM helps clients leverage the global scale, business domain expertise and deep cloud integration experience required for the application of these technologies. Learn more at ibm.com/blockchain. The IBM Global Electronics practice uniquely combines IBM and partner services, hardware, software and research into integrated solutions that can help you deliver innovation, create differentiated customer experiences and optimize your global operations. Please visit ibm.com/electronics
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ibm, blockchain, electronics
    
IBM
Published By: IBM     Published Date: Nov 08, 2013
Because all processes should be aligned to customer metrics, process improvement is an important goal for organizations in every industry. This paper illustrates the impact analytics can make on business processes through real-world examples based on IBM client experiences, and describes the steps organizations can take to refine quality, warranty, financial, inventory and other processes that are essential to achieving operational excellence.
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ibm, embedding business analytics, organizational processes, business analytics, building smarter processes, insight and alignment, consistent information, accurate information, business intelligence, connect business processes, performance management, customer metrics, internal processes, external processes, competitive benchmarking, critical insight and alignment
    
IBM
Published By: Microsoft Office 365     Published Date: Sep 26, 2017
Today’s businesses rely heavily on email to communicate with clients, partners, and colleagues. But research suggests that organizations are lacking when it comes to protecting themselves against the increasing number of customized and complex attacks. When polled by Mimecast, 83% of IT security managers said they see email as a primary source of attack, yet 65% claim they aren’t fully equipped to resolve the risks associated with email threats. Respondents’ perceptions of primary security threats also appeared to change based on having experienced a successful breach. However, viruses, malware, spam, and insider threats remain the top concerns for both groups, both with and without breach experience.
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Microsoft Office 365
Published By: DocuSign     Published Date: Apr 24, 2018
"In April 2016, the Department of Labor (DOL) released its final rule regarding financial and fiduciary disclosures. This rule significantly expands the definition of fiduciary, spanning financial advisors as well as plan sponsors, funds, and producers who provide incentives to advisors. The rule has far-reaching impacts on business, compliance, and operations/technology and the April 2017 compliance deadline is coming up quickly. View this on-demand webinar and learn how DocuSign can help you: • Satisfy the final rule requirements by automating disclosures with a tamper-proof audit trail • Delight clients and brokers by providing a greatly improved customer experience • Meet critical DOL deadlines with rapid implementation "
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DocuSign
Published By: Cisco     Published Date: Apr 19, 2016
Golin brings account teams, clients, and their best ideas together in one place with the Cisco Spark application.
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cisco webex, global communications, golin, client experience, client servicing, best practices, teamwork, collaboration tools, wireless, enterprise applications, business technology
    
Cisco
Published By: IBM     Published Date: Oct 16, 2014
Because all processes should be aligned to customer metrics,process improvement is an important goal for organizations in every industry. This paper illustrates the impact analytics can make on business processes through real-world examples based on IBM client experiences, and describes the steps organizations can take to refine quality, warranty, financial,inventory and other processes that are essential to achieving operational excellence.
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business analytics, organizational processes, customer metrics, process improvement, operational excellence
    
IBM
Published By: VMware     Published Date: Feb 24, 2017
IT organizations are largely siloed between the desktop and mobile management worlds. IT has addressed management of mobile devices with modern enterprise mobility management (EMM) solutions. However, Windows desktops have been managed separately using older PC lifecycle management (PCLM) technologies, which have fallen short of basic IT and end user expectations of today’s evolved, mobile-cloud workforce. The VMware AirWatch® Unified Endpoint Management (UEM) solution is a single, platform-independent approach for managing every device and every operating system across any organizational use case. The solution combines traditional client management requirements with modern EMM efficiencies enabling IT to deliver OS policies, patches, and apps over-the-air. Cloud-first management with instant push technologies and self-service capabilities ensure lower cost management, better security, and peak user experience regardless of the device being used to access the corporate environment.
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VMware
Published By: IBM     Published Date: Mar 04, 2009
Download IBM® Lotus® Sametime® Standard V8.0, a platform for unified communications and collaboration that combines security features with an extensible, open solution including integrated Voice over IP, geographic location awareness, mobile clients, and a robust Business Partner community offering telephony and video integration. Lotus Sametime Standard V8.0 expands on the existing instant messaging, Web conferencing, VoIP, point-to-point video, mobile clients, external IM gateway, and extensible client with additional platform support and enhancements to the end user experience, administration, and performance.
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ibm, lotus, sametime, communications and collaboration, instant messaging, web conferencing, voip, point-to-point video, mobile clients, external im gateway, extensible client, wireless, enterprise applications
    
IBM
Published By: Integration New Media     Published Date: Mar 27, 2008
The objective of this paper is to provide executives, project managers, marketers and other visionaries with an introduction to Adobe Integrated Runtime, a breakthrough tool for companies looking to build new relationships with their clients. It will also provide information about how Adobe AIR can be leveraged to create next generation web experiences.
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inm, integration new media, adobe air, software development, enterprise applications
    
Integration New Media
Published By: Integration New Media, Inc.     Published Date: Sep 18, 2008
Most of the information that’s been made available about Adobe Integrated Runtime so far, has been written for the programmers that are building applications, not for the visionaries that are designing the client experiences. The objective of this paper is to provide executives, project managers, marketers and other visionaries with an introduction to Adobe AIR, and information about how Adobe AIR can be leveraged to create next generation web experiences.
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inm, integration new media, adobe air
    
Integration New Media, Inc.
Published By: SAS     Published Date: Aug 03, 2016
Whether you call them customers, clients, patrons, guests or patients, customers are your organization’s most important asset. And that means customer loyalty should be among your top priorities. No matter when or where the customer journey begins – from websites and online chat to physical locations and call centers – customers expect you to provide a unique and personal experience. How can you use data and analytics to recognize your best customers across channels and know exactly where they are in their customer journey? Keep reading to find out.
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best practices, business management, customer loyalty, technology, data, analytics, business technology
    
SAS
Published By: Red Hat     Published Date: Jan 21, 2011
Red Hat Enterprise Virtualization for Desktops can help your business reduce desktop-associated costs, improve data security, and simplify overall desktop infrastructure management. In this session, Jeff Jameson will explain the technology features and benefits of delivering centrally hosted Linux and Windows desktops to the client of your choosing, while providing a true PC-like experience to your end users. With incredibly rich, integrated features like bi-directional audio and video, and kernel-level security enforcement, Red Hat Enterprise Virtualization for Desktops provides a complete solution for your virtual desktop deployments.
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red hat virtual tradeshow, live event, enterprise virtualization, desktop infrastructure management, linux, windows desktop, security
    
Red Hat
Published By: SAP SME     Published Date: Aug 13, 2015
¿Sus asociados comerciales tienen exigencias cambiantes? Los clientes controlan cómo y cuándo interactúan con las marcas. En este e-book aprenderá cómo crear interacciones poderosas en cada encuentro. Simplifique su gestión y manténgase un paso adelante con soluciones de interacción con el cliente y comercio de SAP.
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productos de consumo, interacción con el cliente, customer engagement, experiencia del cliente, customer experience, comercio electrónico, comercio omnicanal, omnicanalidad
    
SAP SME
Published By: Oracle     Published Date: Jan 09, 2019
The Accenture Oracle data team has more than 20,000 professionals, who aid in delivering 50 billion transactions a day across more than three exabytes of data for clients globally. Accenture Oracle data specialists recently put the Oracle Autonomous Data Warehouse to a rigorous performance test to provide a real-life application usage experience. The data was then extrapolated and expanded to nine years’ worth of data to test the performance. Learn directly from Accenture experts about testing methodology and results that enable them to deliver more data intelligence faster to the enterprise and transform the way people live and work.
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Oracle
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