This Gleansight benchmark report is based on the experiences of 229 companies and includes the following sections: Reasons to Implement, Challenges, Value Drivers, Core Technologies and Success Story. It also includes a Vendor Landscape with descriptions and analysis of 32 solution providers. Most organizations today have business intelligence (BI) tools or at least some way of churning out reports. Fewer have a true business intelligence strategy or a well-architected BI platform for generating actionable insights. Broadly considered, BI encompasses all aspects of gathering, storing, cleansing, analyzing and distributing data. This Gleansight benchmark report reveals how Top Performers are justifying their investments in next-generation BI capabilities, how they're overcoming implementation and organizational hurdles, and how, as a result of their investments, they're now able to make more timely and better informed business decisions across multiple organizational functions.

The basis of innovation and competing aggressively depends deeply on a company's individual ability to unlock and access its wells of expertise and knowledge, and applying it quickly to today's business challenges in front of and with their customers. Watch this webcast to learn how companies are turning to social capabilities with renewed interest to improve their market positioning and attract and retain the best talent available.

The current business environment is still characterized by skittishness, tenuous demand and sporadic growth. It’s no surprise then, that 60% of CFOs plan to make major changes to critical finance practices and processes, according to the 2010 IBM Global CFO Study. In fact, 70% of CFOs claim to be taking a more prominent role in enterprise decision making beyond the traditional role of finance. Yet many CFOs admit to significant gaps in their ability to deliver on this expanded agenda, particularly in their ability to measure and monitor business performance. The IBM study found that those companies that invest in capabilities to expand their business insight are better able to anticipate and react to the unpredictable external forces affecting the economy.

VoIP is rapidly becoming the standard for voice communications in business, government, education, government and healthcare. It offers capabilities that far exceed traditional phone systems, with unified communication platforms promising to integrate messaging, mobility, collaboration, relationship management, teleconferencing and other advanced features. The transition to VoIP presents a number of challenges like the need to install new equipment in the MDF and the IDFs dispersed throughout your organization's network/telecom wiring closets. Typical closet designs can't handle the increased wattage and heat output of the PoE switches used to power IP phones. In this white paper you'll learn: • The basics of VoIP migration and implementation • What issues to consider when upgrading network/telecom wiring closets for VoIP • What cost-effective solutions are available to power and protect a VoIP network wiring closet

Learn how the in-context metrics and collaboration capabilities of IBM Concert work with IBM Cognos TM1 to improve the speed and quality of team-based decision-making.

ECM delivers solid business benefits to IT leaders as the market shows continued growth. The 23 vendors in this magic quadrant are addressing increased demands for better mobile and cloud capabilities, as well as more rigorous exceptions for vertically specific needs.

In this white paper we will summarize the decline of Phishing 1.0, discuss how phishing has turned toward business and become more costly, outline the structure of new Phishing 2.0 attacks, delineate how the new campaigns evade standard antiphishing countermeasures, and describe how web security services with real-time antiphishing capabilities can protect against Phishing 2.0 attacks.

"For over a decade Polycom and Microsoft have been addressing the challenge facing businesses across the globe—how to create the next generation workplace and allow employees to truly collaborate from anywhere. The recent rollout of Office 365 by Microsoft has made the next generation workplace a reality and Polycom is the only provider of voice and video solutions built for this new environment. In this webinar, Polycom and Microsoft experts will discuss Microsoft’s new Office 365 services and how Polycom’s portfolio of enterprise voice and video products will drive collaboration across an entire organization from desktops to conference rooms and beyond. This webinar will cover the following product and industry discussions: •What you need to know about Microsoft’s new voice capabilities in Office 365 •How to outfit your organization with voice solutions that integrate natively with Skype for Business and Office 365 •How to prepare your organization for video collaboration around Sk

Identity and Access Management (IAM) services were traditionally built for a company’s internal use, to assist with manual on and off boarding, and establishing access privileges to company data and systems behind the firewall. Today though, a company must implement a dynamic IAM solution that serves employees as well as customers, partners, and devices, regardless of location. ForgeRock embraces this shift from internal, on-premises IAM to Identity Relationship Management (IRM): public-facing, secure, and accessible identity as business enabler. ForgeRock’s next-generation IRM platform is designed to empower CEOs and enterprises to engage with consumers via new revenue-generating services, while continuing to maintain our proven traditional IAM capabilities.

Identity and Access Management (IAM) services were traditionally built for a company’s internal use, to assist with manual on and off boarding, and establishing access privileges to company data and systems behind the firewall. Today though, a company must implement a dynamic IAM solution that serves employees as well as customers, partners, and devices, regardless of location. ForgeRock embraces this shift from internal, on-premises IAM to Identity Relationship Management (IRM): public-facing, secure, and accessible identity as business enabler. ForgeRock’s next-generation IRM platform is designed to empower CEOs and enterprises to engage with consumers via new revenue-generating services, while continuing to maintain our proven traditional IAM capabilities.

Choosing the right solution to automate your business processes or meet specific business process needs isn’t easy. While a broad array of functionality is available, from BPM suites to custom applications that meet specific business needs, different solutions have differing capabilities and strengths across a variety of categories. In the following RFI, we’ve honed in on eight key areas for business process automation success to help you evaluate the quality of the platforms you are considering – and to ensure that the system you choose is agile and flexible enough to meet your business needs.

Companies worldwide are beginning to recognize cloud’s capabilities to generate new business models and promote sustainable competitive advantage. To manage and respond to these market pressures, IBM offers a comprehensive suite of system and software solutions that can help you scale your IT investments as your business grows. Read the white paper to understand all the benefits of IBM SmartCloud.

IBM's Intelligent Pricing approach helps you to make the right pricing decisions for your business throughout the selling season. Watch a video demonstration that follows Ski Sales, a specialty retail store. Explore how to optimize online and offline pricing capabilities to ensure consistent support through all business channels and across the product lifecycle with Price Optimization, Markdown Optimization and Dynamic Pricing.

IBM offers self-service BI capabilities that tell you what you need to know about the past, present and future—fast. Here are five reasons why you should choose IBM for self-service business intelligence.

This buyer’s guide can help you select the right identity and access management solution to successfully manage and control user access within, across and between organizations. The guide outlines the most common identity and access management challenges organizations face from the perspective of CSOs, IT operations staff, line-of-business managers and enterprise architects. It then provides a checklist for evaluating solutions and defines the capabilities required to address security complexity, compliance and cost.

Whether you work in marketing, customer service, sales, finance, operations or another area of your business, IBM predictive analytics software puts a wealth of advanced capabilities at your fingertips, anywhere you need them—on premises, on cloud or as a hybrid solution.

"Cloud, Mobile and Social are today's communication and engagement models for customers, employees and partners. And to support these models, your infrastructure needs to be simple, flexible, stable, scalable and highly secure. While the changing market dynamics provide growth opportunities for businesses, capitalizing on them requires organizations to build new capabilities that: Enable continuous delivery of new features Shorten product innovation time to market Bring the business value chain closer to customers, partners and employees

Forrester Consulting study that explores the hypothesis that modern businesses require enterprise content management (ECM) platforms that can offer faster deployment capabilities and operational flexibility in order to meet their shifting business objectives.

Data is the lifeblood of today’s digital businesses; protecting it from theft, misuse, and abuse is the top responsibility of every S&R leader. Hacked customer data can erase millions in profits, stolen IP can destroy competitive advantage, and unnecessary privacy abuses can bring unwanted scrutiny and fines from regulators while damaging reputations. S&R pros must take a data-centric approach that ensures security travels with the data regardless of user population, location, or even hosting model; position data security and privacy capabilities as competitive differentiators; and build a new kind of customer relationship.

The world of IT is rapidly transforming — from back office process automation to front line engagement. Put another way, IT no longer supports the business, it *is* the business. The challenge is, the application architectures and processes of existing applications are inadequate to support the requirements of tomorrow’s IT. This presentation will discuss the changing nature of business and customer engagement and discuss what capabilities IT must put in place to deliver the next generation of enterprise applications.

Forrester Consulting study that explores the hypothesis that modern businesses require enterprise content management (ECM) platforms that can offer faster deployment capabilities and operational flexibility in order to meet their shifting business objectives.

This presentation will discuss the changing nature of business and customer engagement and discuss what capabilities IT must put in place to deliver the next generation of enterprise applications.

Are you looking to add new data domains or solve new business problems? IBM InfoSphere MDM comprises a complete MDM suite with multi-domain MDM capabilities and built-in domain patterns. IBM offers several editions of InfoSphere MDM, each designed to integrate with your existing architectures and business processes. You can choose the platform that best meets your immediate and long-term needs.

Businesses are struggling with numerous variables to determine what their stance should be regarding artificial intelligence (AI) applications that deliver new insights using deep learning. The business opportunities are exceptionally promising. Not acting could potentially be a business disaster as competitors gain a wealth of previously unavailable data to grow their customer base. Most organizations are aware of the challenge, and their lines of business (LOBs), IT staff, data scientists, and developers are working to define an AI strategy. IDC believes that this emerging environment is to date still highly undefined, even as businesses must make critical decisions. Should businesses develop in-house or use VARs, systems integrators, or consultants? Should they deploy on-premise, in the cloud, or in some hybrid form? Can they use existing infrastructure, or do AI applications and deep learning require new servers with new capabilities? We believe that many of these questions can be

Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video. Cloud solutions allow contact centers to gain access to new technology capabilities and channels on demand with the ability to scale up quickly. They offer the best technology innovation as well as the ability to scale agents up and down as business needs change. This whitepaper provides background on cloud contact centers, their advantages and the essential considerations for selecting a vendor.