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Published By: Genesys     Published Date: Feb 12, 2019
Customer interactions, across all channels, are of strategic importance in today’s world. Managing those interactions to assure the customer is seeing the best face of the company is vital. At the forefront is making sure you are providing useful, easy to navigate cloud-based Interactive Voice Response systems for your customers that places the emphasis on: Meeting the customers’ needs The increase in self service options An intelligent, efficient way that drives costs down and satisfaction up. Let Genesys help you meet these criteria and guide you to designing, developing and delivering a best-in-class IVR Platform that ensures a Great Customer Experience. Improve your game and score more wins across the business, with your customers. Achieve your IVR goals by downloading our IVR Playbook here.
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Genesys
Published By: Rosetta Stone     Published Date: Jul 05, 2017
The top clients of enterprise language learning companies consist of global companies that recognize the value of multilingual employees. While companies understand the necessity of language learning, there is room for improvement in incorporating language learning into corporate culture. This report looks at what companies are doing in the realm of language learning, to understand what best-in-class organizations are doing, and to provide businesses aspiring to be truly successful on a global stage with strategies for incorporating language learning into their business model. Forbes Insights and Rosetta Stone surveyed 214 executives around the globe to find out if and how companies are training their employees to speak and work in more languages and what impact that training has on both the employees and the company. In addition, the narrative is rounded out with in-depth interviews with executives and experts.
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Rosetta Stone
Published By: Epicor Software Corporation     Published Date: Apr 07, 2017
Download Epicor BisTrack News and find out how you can best position your distribution company for profitable growth.
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erp, erp system, enterprise resource planning, business system, epicor bistrack, distribution software, business intelligence, builders merchants
    
Epicor Software Corporation
Published By: Citrix ShareFile     Published Date: Jul 02, 2019
According to Gallup, 1/3 of employees could be lured away by the possibility of work flexibility. And the best way to securely deliver that flexibility is to move beyond virtualizing desktops and into the secure digital workspace. Read the white paper to see why making the move — with the help of a trusted partner —can help you: • Improve user productivity • Empower your IT organization to be more agile • Better protect your company data
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Citrix ShareFile
Published By: NetApp     Published Date: Jan 21, 2014
This informative guide represents months of rigorous research that your organization can leverage to kick start its evaluation process. Read on to learn which private cloud array will qualify as best-in-class for your company.
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netapp, cloud computing, storage, private cloud array, best for company, dcig, buyers guide, it management
    
NetApp
Published By: NetApp     Published Date: Jan 21, 2014
This white paper from Forrester Consulting reviews the core functionality required to maximize private cloud benefits and provides some best practices for enterprise cloud deployments.
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netapp, cloud computing, storage, private cloud array, best for company, private cloud, data management, data center
    
NetApp
Published By: NetApp     Published Date: Jan 21, 2014
Check out this white paper to learn the benefits of a private cloud and discover how deploying one private cloud solution can provide: -Consolidated resources -Flexible services -Easy provisioning of new environments And more
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netapp, cloud computing, storage, private cloud array, best for company, private cloud, it management, data center
    
NetApp
Published By: NetApp     Published Date: Jun 09, 2014
This white paper from Forrester Consulting reviews the core functionality required to maximize private cloud benefits and provides some best practices for enterprise cloud deployments.
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netapp, cloud computing, storage, private cloud array, best for company, private cloud, it management, data center
    
NetApp
Published By: NetApp     Published Date: Jun 09, 2014
Check out this white paper to learn the benefits of a private cloud and discover how deploying one private cloud solution can provide: Consolidated resources Flexible services Easy provisioning of new environments And more
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netapp, cloud computing, storage, private cloud array, best for company, private cloud, it management, data center
    
NetApp
Published By: NetApp     Published Date: Jun 09, 2014
A private cloud needs to be built on a rock-solid data foundation. Learn why FlexPod is the solution of choice to enable an efficient and easily-managed cloud infrastructure.
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netapp, cloud computing, storage, private cloud array, best for company, private cloud, it management, data center
    
NetApp
Published By: NetApp     Published Date: Jun 09, 2014
How can you make sure that your private cloud is agile, responsive, and efficient? NetApp offers private cloud technology that aligns with the following recommendations from Enterprise Strategy Group
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netapp, cloud computing, storage, private cloud array, best for company, private cloud, it management, data center
    
NetApp
Published By: NetApp     Published Date: Jun 09, 2014
This brief white paper delves into a Q&A with Eric Sheppard, research director of IDC’s Storage Software program, on integrated systems and whether you should buy compute, network, and storage resources together.
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netapp, cloud computing, storage, private cloud array, best for company, private cloud, it management, data center
    
NetApp
Published By: Genesys     Published Date: Jun 08, 2018
If you are considering the right deployment model for your contact center, economic guidelines can help you choose the solution that is best for your company. Cloud, on-premises or hybrid. Just a few years ago, businesses were still unsure of the viability of moving their contact centers and other critical enterprise systems to the cloud. Since then, with the decrease of cloud costs, and the corresponding increase in security and, the viability and total cost of ownership of cloud deployments are attracting more and more companies. This eBook will cover how different criteria can affect a choice between a cloud or on-premises contact center, including: • The size of your contact center, and business requirements such as customer journey management • The location and quantity of contact centers being managed • The need for scalability, speed of deployment, and maintenance requirements Read the eBook today!
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cloud, contact center, customer journey, hybrid
    
Genesys
Published By: Incapsula     Published Date: Nov 06, 2017
Does your website load in two seconds or less? If not, you could be disappointing nearly half of your customers. According to Kissmetrics, 47 percent of e-commerce users expect websites to load in less than two seconds – and nearly a quarter of them will abandon your website entirely if it takes longer than four seconds. Additionally, 50 percent of customers shop on their mobile phones. In other words, your website needs to load fast and be optimized or your customers will leave. The reality is that an e-commerce company can increase revenue by up to 7 percent just by making the load time one second faster. So, how can your company improve its site performance and make it faster? The best practices outlined in this whitepaper can reduce your site’s loading time, improve your user experience, and ultimately increase your company’s revenue.
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Incapsula
Published By: Wellspring     Published Date: Mar 15, 2019
Making the Right Decisions for Your Company's Innovation Needs Technology and R&D leaders contend daily with the daunting pace of technological change in their core products and platforms. Recognizing both new tech opportunities and disruptive threats, many managers have responded with tech scouting and tech landscaping programs. Building on these efforts, in the past few years a new mainstream has begun to adopt tech scouting as a mission-critical competency. Download this paper to learn how we examine the pros and cons of both internal (build) and outsourced (buy) tech scouting approaches. Then we will discuss various hybrid options that combine the best of “build” and “buy,” depending on your company’s existing structure and level of innovation maturity.
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Wellspring
Published By: HotSchedules     Published Date: Aug 14, 2017
Well-run restaurants go beyond just creating schedules and take the extra steps to optimize labor, manage compliance and engage with employees. Successful restaurant managers and operators take extra steps to manage labor, including mastering scheduling. In this ebook we will walk you through tried and true best practices so you are better prepared to: Improve Sales Performance and Guest Satisfaction Control Labor Costs Optimize Staff Productivity Attain Company Goals Reach Your Professional Goals
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HotSchedules
Published By: Virgin Pulse     Published Date: Nov 03, 2011
Getting employees to participate in prevention-based health and wellness programs remains a challenge for many human resource leaders. But you are not alone. Download this report to learn best practices in incentive planning from your peers. You'll also discover how to translate this data-rich survey into actionable tactics for your company's health care savings and long-term growth.
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vhm, human resources, incentive programs, employees, health, survey report
    
Virgin Pulse
Published By: LogMeIn     Published Date: Oct 08, 2015
This white paper illustrates the best live chat practices that can help make your company’s dream of excellence a reality.
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live chat, customer service, customer support, live chat success, best practices for agents and admins
    
LogMeIn
Published By: Adobe     Published Date: Oct 10, 2016
Read the infobrief for insights on: - What digital transformation is and how other businesses are doing it - How you can save time, money, and improve your customer experience with digitally transformed document workflows - Best practices and first steps in transforming document workflows in your own company
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adobe, document cloud, document workflows, acrobat, adobe acrobat, idc, knowledge management, enterprise applications
    
Adobe
Published By: SAP     Published Date: Mar 18, 2016
There is a familiar refrain among CEOs today, perhaps best captured by the CEO of a major global financial institution who said, "We are no longer a bank, but a technology company in the financial services industry." IDC has accumulated dozens of similar quotes from executives across all industry segments. Digital transformation is at the heart of business strategies.
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sap, iot, digital, financial services, business strategysap, iot, digital, financial services
    
SAP
Published By: OC Tanner     Published Date: Aug 28, 2018
Sure, you want to reduce healthcare costs and have a wellbeing program that makes you an attractive place to work. But wellbeing is about much more than that. It’s about building a culture that helps employees perform at their very best, in a way that is aligned to your company’s priorities and values.
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OC Tanner
Published By: Kronos     Published Date: Jul 26, 2017
When it comes to time, there never seems to be enough. Just ask any payroll professional. Time constraints are nothing new, but what is new is how payroll professionals are tackling the challenge. They are discovering how to strategically leverage today’s best-of-breed human capital management (HCM) technology to better manage the expectations and demands placed on today’s payroll teams to achieve greater business results. By investing in an HCM solution as an integral part of their workforce management strategy, businesses can align and create efficiencies within three core areas of payroll — compliance, processes, and data visibility. This will free up time for an already over-burdened payroll team that can add value, deliver on actionable real-time data, and execute on company-driven projects that can impact organizational goals and improve bottom-line results.
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payroll, human capital management, workforce management, compliance, processes, data visibility
    
Kronos
Published By: Infosys     Published Date: Jun 12, 2018
An acquisition can often lead to several structural and strategic changes at both the parent company and the acquired company. Leveraging the opportunity to modernize and adopt new technologies is something the acquirer company must consider in order to reduce the complexities of merging and managing two diverse environments. A leading motor manufacturer was trying to figure out the best way to integrate an acquired company’s infrastructure, and realized that application migration to cloud was the best option. See how Infosys helped and the five key takeaways from the project.
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acquisition, opportunity, modernize, structural, management
    
Infosys
Published By: Kaspersky     Published Date: Apr 24, 2014
This paper aims to provide advice on the new security issues that mobile brings, providing an evaluation of the available mobile technologies and the options to best secure your company.
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mobile security, byod, mobile threat, malware, spyware, protection, anytime anywhere, cybercrime
    
Kaspersky
Published By: Motorola     Published Date: Feb 06, 2008
The mortgage banking business is ultra-competitive and rapidly changing. To compete in this environment requires a highly productive workforce with dependable, reliable and flexible communications so that employees can provide the best customer service possible. Read this case study to learn how George Mason Mortgage found a more robust and easy-to-manage mobility solution that helped the company accomplish its goals.
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motorola, case study, motorola good
    
Motorola
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