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Published By: LogMeIn     Published Date: Mar 01, 2012
This brief case study illustrates how Sling Media's transition to a remote support solution with web-based chat realized a substantial cut in session times and an increase in customer satisfaction.
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customer service, integrated support, customer support, cusomter solutions, live chat, chat support
    
LogMeIn
Published By: IBM     Published Date: Nov 30, 2012
This Forrester Total Economic Impact analysis is based on interviews with and data provided by 5 System z customers. The analysis shows a composite ROI of 199% and a pay back of 4.67 months when compared to distributed system alternatives.
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ibm, system z, economic impact, it capabilities, data management, business technology, data center
    
IBM
Published By: IBM     Published Date: Jan 23, 2013
The paper examines key factors you should consider when planning for the transition to cloud-based business resilience and in selecting your cloud partner.
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disaster recovery, cloud computing, cloud, virtualization, data protection, business continuity
    
IBM
Published By: IBM     Published Date: Mar 12, 2013
Follow-on white paper on the state of the Itanium market segment after the Oracle lawsuit and subsequent release of the new Integrity systems based on the Intel Itanium 9500 processor.
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hp itanium, servers, point of no return, joe clabby, it management, data management, business technology, data center
    
IBM
Published By: Allscripts     Published Date: Feb 18, 2015
Value-based care has arrived. Does your practice have a strategy ready? Download this step-by-step guide to planning and executing a value-based care strategy that's right for your individual practice needs.
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allscripts, health information technology, reduce paperwork, technology core, value based care, value based contracts, risk based contracts
    
Allscripts
Published By: Allscripts     Published Date: Feb 18, 2015
Download this case study to learn how Allscripts Professional solutions have helped Cornerstone Medical Care in Brandon, Florida negotiate value-based contracts, accounting for a seven-figure increase in revenue.
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allscripts, health information technology, reduce paperwork, technology core, value based care, value based contracts, risk based contracts
    
Allscripts
Published By: Allscripts     Published Date: Mar 11, 2015
See how Allscripts Professional EHR™ is helping Choice Medical Group raise its standards of care to an Accountable Care Organization (ACO) level, with analytics, patient engagement and an open framework. Choice Medical Group is an Independent Physicians Association with 40 independent physicians spread across a 70-mile radius in the high desert. This organization must coordinate care with an additional 120 specialists and deliver quality care to an extremely rural population. Allscripts Professional EHR™ is helping the Association raise its standards of care to an Accountable Care Organization (ACO) level, with analytics, patient engagement and an open framework, ensuring that geographic distance does not limit quality care availability.
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allscripts, ehr suite, value based care, aco, accountable care organization, choice medical group
    
Allscripts
Published By: Riverbed     Published Date: Nov 08, 2012
Stingray traffic manager 9.0 now includes the capability for industry-leading web content optimization, dramatically accelerating web-based applications and more. Read on to learn about the industry's only ADC with complete WCO integration.
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stingray, adc, wco, wco integration, web content management, web content optimization, enterprise applications, business technology
    
Riverbed
Published By: Riverbed     Published Date: Nov 08, 2012
Application delivery solutions sit at the nexus connecting users to business services and data, therefore, selecting between solution options is not a decision made lightly. Read on to learn about the business value and efficiency of Stingray.
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riverbed, stingray, it infrastructure, optimization, data optimization, performance optimization, enterprise applications, business technology
    
Riverbed
Published By: Urban Airship     Published Date: Jun 20, 2012
Push is a permission-based, staggeringly powerful mobile customer communication channel. Learn the "7 Rules of Good Push", in this useful primer, from Urban Airship, the world's largest provider of push messaging. A must-read for marketers everywhere!
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push, push communications, push messaging, push notifications, mobile communications, smartphone alerts, smartphone push, push messages, permission-based mobile communications, mobile customer loyalty, push applications, mobile apps, mobile messaging, good push, mobile customer communications, personalized mobile alerts, social push, mobile marketing
    
Urban Airship
Published By: Urban Airship     Published Date: Jul 15, 2012
An analysis of the impact push notifications have on mobile application users. Based on real-time data collected from top push notification senders, the Index presents a snapshot on the impact of push messaging around the globe.
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marketing, push marketing, publishers, consumers, marketing campaigns
    
Urban Airship
Published By: Urban Airship     Published Date: Mar 15, 2013
An analysis of the impact that push notifications have on mobile application users, conducted by Urban Airship. Based on real-time data collected from the top push notification senders, the Index explores the impact of push messaging around the globe
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marketing, push marketing, publishers, consumers, marketing campaigns
    
Urban Airship
Published By: Urban Airship     Published Date: Mar 15, 2013
Push is a powerful, permission-based, mobile customer communication channel. Leveraging push effectively inherently demands particular rules of engagement. Learn the “7 Rules of Good Push” in this useful primer from Urban Airship.
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customer engagement, push messaing, mobile marketing, mobile, smartphone, good push
    
Urban Airship
Published By: Adobe     Published Date: Oct 18, 2012
The web content management market is growing based on customer experience management needs, including multichannel delivery, content targeting, analytics, and integration with other technologies. Read on to learn about the best in class CXM products.
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adobe, web content management, customer experience, commerce platforms, analytics, on-site search, platforms, business technology
    
Adobe
Published By: Adobe     Published Date: Mar 07, 2013
This quick tip guide discusses a definition of conversion optimisation, eight steps to attract, engage and convert more visitors and how to make better decisions based on data.
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customer interactions, digital marketing, improving conversion rates, personalisation, customer engagement
    
Adobe
Published By: Adobe     Published Date: Feb 20, 2014
Download our 2014 Digital Trends report, created in partnership with eConsultancy, to discover the trends that are driving exceptional customer experiences — and the tools you need to gain a competitive edge. Based on a global survey of more than 2,500 marketers, our report found that customer experience, mobile marketing, and content marketing are major business imperatives for 2014. However, only 23% of marketers believe they have the tools they need to maximize their impact in these areas. Get the report now to uncover more insights for the coming year, including: - B2C brands will focus on targeting and personalization - Two-thirds of respondents will experiment with new media - Brands will zero in on mobile customer behavior
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adobe, adobe social, social media, marketing, ecommerce, retail, market data, digital trends, benchmarking, user experience, customer experience, content marketing, targeting, conversion, mobile marketing, branding
    
Adobe
Published By: Adobe     Published Date: Feb 20, 2014
Adobe positioned highest in Ability to Execute and Completeness of Vision in Gartner’s Magic Quadrant for Web Content Management. Gartner’s evaluation is based on Adobe Experience Manager, part of the Adobe Marketing Cloud. Adobe is named a Leader and is positioned highest in both Ability to Execute and Completeness of Vision.
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gartner, adobe, adobe social, digital asset management, web content management, adobe experience manager, aem, internet marketing, marketing, customer engagement, user experience, mobile applications, content management
    
Adobe
Published By: SAP     Published Date: Jul 16, 2012
Contrary to popular belief, an IP-based video surveillance system of 40 cameras offers a lower total cost of ownership (TCO) than an analog-based surveillance system, according to a new study from Axis Communications.
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technology, white paper, analog, surveillance, tco, total cost of ownership, infrastructure, business technology
    
SAP
Published By: SAP     Published Date: Jul 17, 2012
In spite of the growth of virtual business activities performed via the World Wide Web, every business transaction or operation is performed at a physical place. And as handheld GPS devices drive a growing awareness of the concept of "location," people are increasingly looking for operational efficiencies, revenue growth, or more effective management as a result of geographic data services and location-based intelligence. In this white paper, David Loshin, president of Knowledge Integrity, Inc., introduces geographic data services (such as geocoding and proximity matching) and discusses how they are employed in both operational and analytical business applications. The paper also reviews analytical techniques applied across many types of organizations and examines a number of industry-specific usage scenarios.
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business, sap, white paper, technology, location, intelligence, business value, data services, business technology
    
SAP
Published By: Courion     Published Date: Aug 21, 2012
In today's mobile, always-on, cloud-based business environment open is not a choice, it's a requirement. With openness comes access risk, does your organization have a strategy to identify, quantify and manage this risk? Learn more today!
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access, risk, identity management, identity and access management, iam, regulatory compliance, audit compliance, policy compliance, access policy, user provisioning, access certification, access intelligence, user access, onboarding, security, business technology
    
Courion
Published By: Splunk     Published Date: Oct 15, 2012
Learn how security professionals are extending the use of Splunk with the Splunk App for Enterprise Security
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enterprise security, data security, enterprise data, database management, security metrics, security, data management, data center
    
Splunk
Published By: Oracle     Published Date: Jan 28, 2013
The beauty of the cloud is that you can get up and running fast. The following e-book will provide you a greater insight into Oracle HCM Cloud Services that are a new generation of cloud-based human capital
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human resources, human capital management, cloud, cloud computing, hr management software, hr management, human resources management, workforce management, payroll, talent management
    
Oracle
Published By: Mimecast     Published Date: Apr 04, 2013
User Satisfaction in Cloud-Based E-mail Management with Mimecast
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saas, cloud, email, email management, email provider
    
Mimecast
Published By: BlackBerry     Published Date: Oct 03, 2012
An evaluation of today's four leading mobile operating systems - BlackBerry OS, Apple iOS, Windows Phone, and Google Android - revealing how they compare to each other based upon twelve categories of security and management criteria.
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consumer mobile platforms, blackberry, mobile os, mobile operating systems, mobile security, mobile device management, wireless, business technology
    
BlackBerry
Published By: BlackBerry     Published Date: Oct 03, 2012
Many businesses are tasked with the challenge of getting the most current collateral to their mobile workforce, efficiently and securely. That's why Box Inc. developed Box for the BlackBerry PlayBook tablet (Box App).
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file management, blackberry, tablet, cloud computing, mobile computing, application development, cloud based content management system, cms, mobile workforce solutions, mobile computing, business technology
    
BlackBerry
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