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Published By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 11, 2017
Despite the rise in chat adoption, many organizations are still not providing the service their customers expect. That’s why it’s essential to follow proven best practices, including defining goals, identifying key metrics, and appropriately hiring and training staff. With these foundations in place, organizations can establish routing and queuing practices, before customizing the solution to meet their specific needs, and fine-tuning analytics to further improve performance. To learn more about how Oracle Chat Cloud Service can improve CSAT, customer loyalty, and revenue for your organization, visit oracle.com/goto/chatbestpractices
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home page support, faq escalation, points of right-channeling, frustration points, page headers and footers, business driver, chat channel, customer satisfaction, sales, productivity, hyperlinks, mobile users, screen real estate
    
Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
Published By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 11, 2017
Mobile, relationship intelligence, and sales coaching are necessities for today’s sales organization and are pervasive capabilities for every sales automation solution category. No vendor solely offers these capabilities without complementing them with other functions. Instead, they are embedded across the categories mentioned above. For example, sales content management providers cannot compete without extensive mobile expertise; market intelligence and customer success do not work without relationship intelligence; and sales coaching is not constrained only to the sales performance management vendors.
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sales content management, customer success, market intelligence, sales acceleration, sales performance management, partner relationship, contract life cycle
    
Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
Published By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 11, 2017
What this case study reveals is that, with the right leadership, it is possible to turn a company around and make it far more responsive and relevant to its customers, and as a result deliver growth and profits. The upshot of D+M's cultural and business transformation has been a return to growth and profitability. The entire enterprise has played its part, which is why the annual Chairman's Award has recognized individuals who have lived the winning cultural values and achieved excellence in performance. Winners have included factory workers and services people. The firm also continues to innovate with HEOS WMS capabilities extending to the other brands. Customer experience continues to be an area of deep cross-functional focus, and feedback from customers provides a clear indication that the customer experience throughout their buying and ownership journeys is rated highly.
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visionary leadership, adaptive enterprise architecture, simplified processes, continuous innovation, rewarding pervasive cx, acute sensing capabilities, collaborative
    
Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
Published By: Oracle APAC ZO OD Prime Volume ERP ABM Leads June 2017     Published Date: Mar 07, 2019
AI, machine learning and predictive analytics are already driving big performance gains for CFOs and their teams. The ability for cognitive tools to learn at speed helps Finance progressively improve company intelligence and efficiency, including proactive identification of late- and non-paying customers. Get up to speed on the potential of cognitive, with Finance thought-leaders from Oracle and AICPA (American Institute of Certified Public Accountants).
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Oracle APAC ZO OD Prime Volume ERP ABM Leads June 2017
Published By: Workday     Published Date: Jul 19, 2017
MGM Resorts International made its reputation, quite simply, by being the best. Bellagio, Luxor, and Mandalay Bay in Las Vegas are among its properties, and the company is rapidly building its premium brand in the United States and worldwide. Its commitment to the highest quality guest experience is legendary in the industry. Realizing that engaged and motivated employees are the key to providing that customer experience, MGM Resorts looked for the best partner to help make that possible. And they found Workday.
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absence management, benefits administration, compensation management, performance management, payroll, employee engagement, guest service
    
Workday
Published By: SAP     Published Date: Aug 22, 2018
Oxford Economics and SAP surveyed 1500 Finance executives early 2017 and highlighted the Oxford research results with a focus on technology/cloud and explained how Finance Leadership pays off.
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sap, finance operations, treasury management, finance cloud, finance leadership
    
SAP
Published By: CA Technologies     Published Date: Aug 22, 2017
Data is the most valuable asset a business has, and the most important data lives on the mainframe. This critical information fuels the new apps and services that differentiate your business. And it’s rapidly growing, with each new app creating a new source of data. What’s more, usage demands are increasing as developers seek access to mainframe-based data to promote innovation.
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database, administration, management, performance optimization, sla, ca technologies, security
    
CA Technologies
Published By: IBM Watson Health     Published Date: Dec 10, 2018
In this case study, large health systems implement IBM Watson Health to surface improvement opportunities. Using this tool, they were able to cut costs, reduce patients’ length of stay, acquire actionable data, address number of readmissions and improve management of COPD and sepsis.
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hospitals, health systems, healthcare, analytics, data, insights, case study, performance improvement, healthcare insights, cost, length of stay, financial performance data, readmissions, quality performance, benchmarks, dashboards, patient volume, savings
    
IBM Watson Health
Published By: Akamai Technologies Australia     Published Date: Feb 08, 2018
Websites provide online businesses with an unprecedented level of contact with customers and end users. However, they also place business information where it can be easily accessed by third parties – often using automated tools known as “bots”. For many organizations, bots represent up to 50% or more of their overall website traffic, from good bots engaged in essential business tasks to bad bots conducting fraudulent activities. Regardless of business impact, bot traffic can reduce website performance for legitimate users and increase IT costs. Organizations need a flexible framework to better manage their interaction with different categories of bots and the impact that bots have on their business and IT infrastructure.
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control, visibility, customer, financial risk, web fraud, bots, infrastructure
    
Akamai Technologies Australia
Published By: Carbon Black     Published Date: Aug 20, 2018
Companies are facing massive cyber security challenges – many of which are rooted in the endpoint. In fact, according to IDC, 70% of successful breaches begin at the endpoint. If you are a Kaspersky Lab customer, and still have breaches in your endpoint security, then something isn’t working. Perhaps you’re struggling to prevent advanced attacks, or your security team may be burdened by maintaining overly complex policies. You and your end users may even be facing performance issues. If you are experiencing any of these issues, then your endpoint security products may actually be creating more problems than they solve. Ask these questions and find out for yourself.
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Carbon Black
Published By: Carbon Black     Published Date: Aug 20, 2018
Companies are facing massive cyber security challenges – many of which are rooted in the endpoint. In fact, according to IDC, 70% of successful breaches begin at the endpoint. If you are a McAfee customer, and still have breaches in your endpoint security, then something isn’t working. Perhaps you’re struggling to prevent advanced attacks, or your security team may be burdened by maintaining overly complex policies. You and your end users may even be facing performance issues. If you are experiencing any of these challenges, then your endpoint security products may actually be creating more problems than they solve. Ask yourself these questions for a cybersecurity reality check.
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Carbon Black
Published By: Turbonomic     Published Date: Jul 05, 2018
The hybrid cloud has been heralded as a promising IT operational model enabling enterprises to maintain security and control over the infrastructure on which their applications run. At the same time, it promises to maximize ROI from their local data center and leverage public cloud infrastructure for an occasional demand spike. Public clouds are relatively new in the IT landscape and their adoption has accelerated over the last few years with multiple vendors now offering solutions as well as improved on-ramps for workloads to ease the adoption of a hybrid cloud model. With these advances and the ability to choose between a local data center and multiple public cloud offerings, one fundamental question must still be answered: What, when and where to run workloads to assure performance while maximizing efficiency? In this whitepaper, we explore some of the players in Infrastructure-as-a-Service (IaaS) and hybrid cloud, the challenges surrounding effective implementation, and how to iden
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Turbonomic
Published By: Turbonomic     Published Date: Jul 05, 2018
Organizations are adopting cloud computing to accelerate service delivery. Some try to deliver cloud economies of scale in their private data centers with the mantra “automate everything,” a philosophy often simpler in theory than practice. Others have opted to leverage public cloud resources for the added benefit of the pay-as-you-go model, but are finding it difficult to keep costs in check. Regardless of approach, cloud technology poses the same challenge IT has faced for decades: how to assure application performance while minimizing costs.
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Turbonomic
Published By: Intel     Published Date: Sep 14, 2018
Digital transformation has pioneered an ever-evolving landscape in the omnichannel retail experience. To efficiently meet consumer demands, retailers consider a fully immersive omnichannel customer experience as integral to their engagement strategy. With increasingly varied technologies such as NFC-based payments, digital signage with rich-media experiences, wireless technologies and IoT technologies—present great opportunities and complexities. New technologies are often being rolled out without a centrally managed approach leading to siloed solution landscape, making deployment difficult. Uncover the path to simplify and automate, where the Reliant Platform delivered performance, scalability, reliability, security, and inter-operability Reliant needs for retail applications.
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Intel
Published By: Intel     Published Date: Sep 14, 2018
Today’s tech savvy consumers are continually driving organizations to deliver a modernized shopping experience. To achieve this, retailers are pushing the edge on developing non-traditional ways in delivering sales messages. One of the best ways to engage shoppers with an in-store digital presence is through modern adaptive signages. Modern signages enable two-way interaction between customers and businesses, tapping onto cutting-edge technologies such as sensors and analytics to respond to customer behavior—helping retailers customize content on the fly. Find out how Giada Technology leveraged on Intel® processors to power up their cloud terminals to pre-process signage, sensor, and mobile data to efficiently exchange information with the cloud. Retailers are better positioned to present contextual promotions to the shoppers, delivering benefits of lesser wait-time and increased customer satisfaction.
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Intel
Published By: UL     Published Date: Sep 12, 2018
Performance textiles and fabrics are rapidly bringing apparel and footwear products into the 21st century. Manufacturers today are innovating at breakneck speed and bringing to the market synthetic textiles and fabrics with enhanced performance characteristics, or that feature embedded fibers or topical applications. This has led to the widespread introduction of advanced performance apparel and footwear that offer you new levels of comfort and safety. At the same time, sorting through claims regarding the performance characteristics of these advanced textiles and fabrics can present real challenges for manufacturers, retailers and you. At a minimum, the myriad of vague, conflicting or unsubstantiated marketing claims and characterizations used to promote these materials often result in frustration and disappointment. And fraudulent representations can unnecessarily expose apparel manufacturers and retail buyers to potentially hazardous chemicals and other risks.
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UL
Published By: Lenovo - APAC     Published Date: Jan 28, 2019
Australian businesses have long been recognised as leaders in the adoption of cloud services and the migration of core infrastructure to cloud platforms. Yet as ambitious ‘cloud-first’ programs are executed, performance and complexity issues have led many organisations to embrace the middle ground – a hybrid IT solution combining public cloud and on-premises infrastructure. Fast-growing hyperconverged infrastructure (HCI) platforms are increasingly being recognised as an ideal enabler for this strategy, with a software-based design that combines robust computing infrastructure with a high degree of centralisation, integration, flexibility, and analytics-based monitoring and manageability. Read how companies such as Beam Suntory have redefined enterprise architecture and learn more about the way an integrated hyperconverged infrastructure can help you build the right infrastructure for the future.
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lenovodcg, nutanix, hyperconvergedinfrastructure, hci
    
Lenovo - APAC
Published By: Lenovo - APAC     Published Date: Feb 01, 2019
Business expectations and demands on the data center are increasing and the impact on today’s data centers is staggering. Organisations that can move quickly to leverage these new opportunities will find themselves in an advantageous position relative to their competitors. But time is NOT on your side! If your IT team often feel that they’re always in catch-up mode because it is difficult to quantify IT contributions, it is time to understand the benefit of hyperconverged infrastructure. What if your IT teams can take workloads off the traditional IT infrastructure and migrate it to a purpose-built solution that integrates compute, memory, storage, and virtualization? This is what Hyperconverged Infrastructure is all about. HCI appliances deliver extreme reliability, dependable security, extensive and predictable scalability, simplified management, and faster time-to-value. Download this premium guide to understand how HCI can • Provide the resilience, scalability and performance to
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lenovodcg, nutanix, hyperconvergedinfrastructure, hci
    
Lenovo - APAC
Published By: effectual     Published Date: Dec 03, 2018
Multi-Cloud, hybrid strategies add complexity Nearly 60% of businesses say they're moving toward hybrid IT enviornments that integrate on-premises systems and public cloud resources and enable workloads to be pleaced according to performance, security and dependency requirements. Identifying the best execution venue is a key cloud hurdle.
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cloud enablement, cloud optimization, digital transformation, cloud migration, cloud computing, cloud architecture
    
effectual
Published By: Gigamon     Published Date: Dec 13, 2018
Read “Security at the Speed of Your Network” to learn why organizations are using an architectural approach to improve security posture and reduce costs. Enable security tools to work more efficiently across physical, virtual and cloud environments. Deploy a diverse set of security solutions as a centralized security tool farm. You can secure more data on faster networks with no compromise between security, performance and cost. Read now.
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Gigamon
Published By: Gigamon     Published Date: Dec 13, 2018
Perimeter-based solutions for network security do not work, leading to tool sprawl and performance issues. Read CSO Magazine’s interview with Gigamon CISO, Simon Gibson, to learn why a new, more intelligent approach is needed to build resilience into technology operations. “Security Should Be an Enabler” talks about an architectural approach that distributes only relevant data to appropriate tools, enabling an adaptable, simplified model at a reduced cost. Read now.
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Gigamon
Published By: Gigamon     Published Date: Dec 13, 2018
Read “How to Strengthen Security While Optimizing Network Performance” to see how next-generation network packet brokers (NGNPBs) mitigate security tool sprawl, simplify IT management and improve network availability. NGNPBs help align network and security teams by creating a single view of network infrastructure and data management. See why you should shift your infrastructure strategy toward NGNPBs to boost efficiency and reduce complexity. Learn more by reading this new research now.
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Gigamon
Published By: Gigamon     Published Date: Mar 26, 2019
Read “Security at the Speed of Your Network” to learn why organizations are using an architectural approach to improve security posture and reduce costs. Enable security tools to work more efficiently across physical, virtual and cloud environments. Deploy a diverse set of security solutions as a centralized security tool farm. You can secure more data on faster networks with no compromise between security, performance and cost. Read now.
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Gigamon
Published By: Gigamon     Published Date: Mar 26, 2019
Download “How to Strengthen Security While Optimizing Network Performance” to see how next-generation network packet brokers (NGNPBs) mitigate security tool sprawl, simplify IT management and improve network availability. NGNPBs help align network and security teams by creating a single view of network infrastructure and data management. See why you should shift your infrastructure strategy toward NGNPBs to boost efficiency and reduce complexity. Learn more by downloading this new research now.
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Gigamon
Published By: Gigamon     Published Date: Mar 26, 2019
As the hunger for bandwidth and the number of devices within enterprise networks continue to increase, collaboration between NetOps and SecOps for a fast, secure network is a must. Download the SANS whitepaper Network Architecture with Security in Mind and learn about a new security approach that relies on pervasive visibility to send the right data to the right tools that are already in place, rather than adding more performance-hindering layers of security.
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Gigamon
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