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LTI helped moving 30% activities to Virtual bots from L1 Support Activity

Case Study Published By: Larsen & Toubro Infotech(LTI)
Larsen & Toubro Infotech(LTI)
Published:  Mar 28, 2019
Type:  Case Study
Length:  2 pages

Leading technology consulting company had 3-6 days average TAT to resolve the tickets thereby having poor customer experience. LTIís AI Solution helped in implementing Virtual Assistant Chatbot which was very well integrated with backend systems and enterprise systems to solve the challenges. Download complete case study.



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