> Research Library > Cherwell Software > Case Study: Domino's
 

Case Study: Domino's

White Paper Published By: Cherwell Software
Cherwell Software
Published:  Jan 28, 2019
Type:  White Paper
Length:  2 pages

Domino’s was heavily reliant on a legacy service desk tool. When Karen Copley was hired to oversee all aspects of service delivery for the organisation, she immediately recognised that this tool needed to be replaced. According to Karen, it offered no way to obtain management information. There was also limited automation capabilities. In addition, at this time, Domino’s wanted to mature its service desk operation by adhering to ITIL® framework best practices.

“We decided we needed a more robust, ITIL® framework compliant service desk tool. I knew Cherwell® Service Management software was in the Gartner Magic Quadrant, and I had read good things about the company. I therefore decided to invite Cherwell Software and a couple of other vendors to bid for the business.”



Tags : 

“I am the Inspector Morse of IT journalism. I haven't a clue. D'oh” - Mike Magee