> Research Library > Zendesk > Scale your business with Self-service
 

Scale your business with Self-service

White Paper Published By: Zendesk
Zendesk
Published:  Jan 19, 2018
Type:  White Paper
Length:  3 pages

The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way.

 We know customers prefer self-service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place.

If you've been on the sidelines waiting to take the self-service leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service, every single day.



Tags : 
customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent

“I am the Inspector Morse of IT journalism. I haven't a clue. D'oh” - Mike Magee