> Research Library > Zendesk > Learn the value of self-service for your customer support organization
 

Learn the value of self-service for your customer support organization

White Paper Published By: Zendesk
Zendesk
Published:  Aug 31, 2017
Type:  White Paper
Length:  4 pages

The popularity of customer self-service is growing faster than ever. Increasingly, consumers are turning to their mobile devices to help themselves, leading to a decrease in direct interactions with brands and their support agents. As a result, companies are realizing that this trend toward self-service is not only cost-effective, but also leading to higher customer satisfaction scores. So how can companies increase the efficiency of their self-service? This Zendesk research report explores:

  • Self-service scores, a way to measure the impact of self-service offerings
  • The rise of the mobile consumer
  • Benchmark metrics for customer satisfaction

Download the full report for full details and insights.



Tags : 
customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent

“I am the Inspector Morse of IT journalism. I haven't a clue. D'oh” - Mike Magee