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Helpdesk Productivity Hacks for eCommerce Businesses

White Paper Published By: Freshdesk
Freshdesk
Published:  Aug 15, 2016
Type:  White Paper
Length:  22 pages

When 76% of consumers say they view customer service as the true test of how much a company values them, you have to make sure that your strategy, and tool, are top notch. Here's a collection of best practices, drawn from our conversations with customers, to help you improve your agents' productivity and win customer love.

In this whitepaper, we detail how you can

  • Provide your agents with complete context by pulling data from your third party systems into your helpdesk
  • Reduce ticket volume and help customers help themselves by setting up a knowledge base
  • Automatically assign tickets to the right team with ease thus reducing your agent's workload and many more!



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