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When Customers Help Customers, Everyone Wins

White Paper Published By: Jive Software
Jive Software
Published:  Mar 29, 2013
Type:  White Paper
Length:  2 pages

Few companies can afford to answer every question from every customer on a momentís notice. But neither can they afford to alienate customers by ignoring them or by shunting them off into dead-end self-help systems that only waste time and increase frustration. Find out the new way to cut support costs, divert calls and make fans of your customers.

Tags : 
customer service, client service, customer retention, communication, social, social media

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