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Meeting Citizen Expectations in New Ways

White Paper Published By: Oracle
Published:  Sep 10, 2012
Type:  White Paper
Length:  10 pages

This white paper provides an overview of what citizens want and expect in their customer service interactions with federal agencies and outlines eight steps for establishing an integrated multichannel contact center experience that meets citizens' needs efficiently.

Tags : 
oracle, meeting citizen expectations, customer service, business technology

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