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La Jolla Institute for Allergy & Immunology Frees Up 30 IT Hours Weekly

Case Study Published By: Absolute Software
Absolute Software
Published:  Nov 21, 2011
Type:  Case Study
Length:  3 pages

Like most IT teams, LIAI technicians are committed to optimizing staff productivity. With the organization steadily growing and IT demands increasing, maintaining this commitment proved challenging.

A growing computer population meant basic IT maintenance tasks were eating substantial amounts of IT resources. Because LIAI is made up of multiple, dispersed research labs - each with a different set of application, software and configuration needs - technicians were spending much time visiting individual labs to address unique hardware and software requirements.

Different departments also had differing imaging needs, although the organization worked from a monolithic image. If users required a unique image - as was often the case, particularly with the increasing number of new hires - they had to bring the machine to IT for customization. This customization proved to be increasingly inconvenient.

Tags : 
la jolla, absolute, immunology, productivity, it demands, efficiency, liai, resources, resource allocation, configuration, software, hardware, requirements

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