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Hybrid Chat: Live Chat Redefined

White Paper Published By: Help Interactive
Help Interactive
Published:  Feb 01, 2011
Type:  White Paper
Length:  3 pages

Hybrid Chat is a live agent chat interface that gives online businesses the ability to provide cost-effective 24/7 chat support. Hybrid Chat leverages the A.I. chat engine developed and used since 2005 with parent company, USI Technologies(www.usitechnologies.com). Our proprietary feature-rich live agent interface allows live operators to chat side-by-side with A.I., jumping in and out of conversations as they see fit. Hybrid Chat also works to buffer live agents for reduced customer wait times, increased simultaneous conversations, better customer priority, and a reduced cost per resolution.



Tags : 
live chat, artificial intelligence, virtual chat, hybrid chat

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